Responsible Gaming at 99pkr
Gambling on 99pkr is meant to be entertainment — not a way to solve financial problems or manage stress. We take responsible gaming seriously, and we have built real tools into the platform to help every Pakistani player stay in control of their play. This page explains those tools, the warning signs to watch for, and what to do if gambling stops being fun.
If gambling is affecting your daily life, finances or mental health, please use the self-exclusion tool in your 99pkr account or contact our support team immediately.
Your Responsible Gaming Tools
Every 99pkr account comes with a full suite of responsible gaming controls, accessible directly from the account dashboard. You do not need to contact support to use them — they are self-service and take effect immediately.
Deposit Limits
Set a daily, weekly or monthly deposit limit in PKR. Once you hit your chosen limit, 99pkr will not process further deposits until the period resets. Increasing a limit requires a 24-hour cooling-off period; decreasing one takes effect immediately.
Loss Limits
Cap the total amount you can lose in a given period. When your net loss reaches the limit you have set, betting and casino play will be paused automatically until the period resets. This is one of the most effective tools for staying within your means.
Session Time Limits
Set a maximum session duration. When your active session reaches the time you have chosen, you will receive an on-screen alert and be logged out. This helps prevent the kind of extended, unfocused play sessions that most often lead to regret.
Take a Break
Step away from 99pkr for 24 hours, 7 days or 30 days without permanently closing your account. During a break, you cannot log in, deposit or place bets. Your account balance and history are preserved. The break activates immediately and cannot be shortened once set.
Self-Exclusion
Request a formal self-exclusion from 99pkr for a period of 6 months, 1 year, 5 years or permanently. During self-exclusion, your account is locked, you will not receive any promotional communications, and reactivation requests before the expiry date will be refused. Contact support or use the account dashboard to apply self-exclusion immediately.
Age Verification
99pkr strictly enforces the 18+ age requirement at registration and may request CNIC-based identity verification at any point. Accounts found to belong to users under 18 are immediately closed and reported. Parents and guardians are encouraged to use device-level parental controls to prevent underage access.
Understanding Problem Gambling
Gambling is a popular form of entertainment across Pakistan — from cricket result wagers among friends in Karachi to weekend slots sessions in Lahore. For the vast majority of players, it stays exactly that: entertainment, with a clear budget and no lasting impact on daily life. But for some people, gambling can shift from a hobby into a problem, and it doesn't always happen quickly or obviously.
Problem gambling is not about how much money you spend or how often you play. It is defined by the impact gambling has on your life. Someone who bets Rs 5,000 a month but feels distressed when they can't play, lies to family about their activity, or chases losses is showing clearer signs of a problem than someone who deposits Rs 50,000 but maintains full control.
At 99pkr, we genuinely do not want you to play beyond your means. Our business is sustainable only when our players enjoy themselves and stay on the platform for years — not when someone deposits money they can't afford to lose. The responsible gaming tools above are not just regulatory checkboxes; they are features we actively encourage every player to use.
The self-exclusion tool in particular is there for any player who feels they need a break, whether that's for a week, a year or permanently. If you reach out to our support team requesting self-exclusion, we will process it without question, without trying to retain you, and without re-marketing to you during the exclusion period.
How to Use 99pkr Responsibly
- Treat gambling as entertainment, not a way to earn income or pay bills
- Set a betting budget in advance and stick to it — use the deposit limit tool to enforce this automatically
- Never bet more than you can comfortably afford to lose
- Do not chase losses; a losing streak is not a signal to increase your bets
- Set a time limit for each session and honour it — the session timer tool makes this automatic
- Avoid gambling when you are stressed, depressed, or using alcohol or other substances
- Be honest with yourself about why you are gambling and how you feel when you stop
- If you are regularly thinking about 99pkr when you are not using it, that is worth paying attention to
- Talk to someone you trust if gambling is creating stress or financial strain at home
Warning Signs Checklist
If you answer "yes" to several of these questions, consider using the self-exclusion tool or speaking with a support professional.
Apply a Limit Right Now
Deposit Limit
Log in to your 99pkr account → Account Settings → Responsible Gaming → Set Deposit Limit
Take a Break (24h – 30 days)
Log in → Account Settings → Responsible Gaming → Take a Break → Choose Duration
Self-Exclusion
Log in → Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 support team directly for immediate processing.
18+ — No Exceptions
The minimum age to use 99pkr is 18 years old, strictly and without exception. This is not just a platform rule — it is a firm commitment. Gambling by minors is harmful, and 99pkr is designed from the ground up to prevent it.
During registration, all users are required to provide their date of birth. 99pkr may request CNIC verification at any point to confirm age. Where we have grounds to suspect an account holder is under 18, the account is suspended immediately pending verification. Any wins accumulated on an underage account may be forfeited.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing gambling platforms, we recommend enabling parental controls on your device or network. These can be set at the device level on Android and iOS, or at the router level for home internet connections.
If you believe a minor has accessed a 99pkr account, please contact our support team immediately with the relevant account details. We will act on this promptly.
Gambling Is Not for Everyone
Some people should not gamble at all, regardless of their age. These include:
- Anyone under 18 years of age
- Anyone currently experiencing financial hardship or debt stress
- Anyone using gambling as a coping mechanism for stress, anxiety or depression
- Anyone who has a history of problem gambling or addiction
- Anyone under the influence of alcohol or impairing substances
If any of the above applies to you right now, please log out and use the self-exclusion or Take a Break tool from your account settings, or contact 99pkr support for assistance.
Getting Help & Support
If you feel that gambling is becoming a problem for you, the most important thing is to reach out — to someone you trust, or to 99pkr directly. Our support team is available 24 hours a day, 7 days a week, and handles all responsible gaming requests with complete discretion and without judgment.
99pkr Support Team
Our support team is available 24/7 via live chat and email. When you contact us about a responsible gaming matter, your request is prioritised and handled by a trained member of our team. We will not attempt to dissuade you from setting limits or requesting self-exclusion.
Email: [email protected]
Talk to Someone You Trust
In Pakistan, family and community support structures are strong. If gambling is creating problems in your life, speaking with a trusted family member, friend, or community leader is often the most effective first step. Problem gambling is not a character flaw — it is a recognised condition that responds well to early intervention and honest conversation.
Remember: Gambling winnings can never be guaranteed. The house edge means that over time, most players will lose more than they win. Gambling should only ever be funded from disposable income — money you could genuinely afford to lose without it affecting your rent, groceries, bills or family obligations. If that line is blurring, please use the responsible gaming tools in your 99pkr account today.
Play Smart on 99pkr
Join Pakistani players who enjoy 99pkr responsibly — with PKR accounts, cricket betting, live casino and slots, and the full suite of responsible gaming tools built in. 18+ only.
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